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    • NDIS Registered Provider

    We are a registered NDIS provider of consumable products in Bulk. Our NDIS approved range includes products for babies, children, youth and adults. Nappies, Nappy Pants, Huggies DryNites, BabyLove Sleepy Nights, Baby Wipes, Gloves, Nappy changing accessories and some household cleaning products that are directly related to the participants disability. Shop for popular NDIS products here.

    Please Note:  Everyday items such as toilet paper, toothbrush, toothpaste, and dish wash liquid/powder are USUALLY NOT Claimable through NDIS Funding. 

    We have free delivery available to most Metro area's in Australia and offer subsidised shipping everywhere else. We process all NDIS orders within 1-2 business days and dispatch them as soon as payment is received.

    I have NDIS Funding - How do I place an order?

    It depends on how your plan is set up with NDIS for Consumables under "Core Supports" Category as to how you complete your online order.  Please provide your NDIS information to us within 7 days from order date to avoid your order been cancelled. 

    Check your plan to see if "Core Supports" are Self Managed, Plan Managed or NDIA Agency Managed. (It will be listed on your plan next to "Core Supports"). Then follow the below instructions for your plan type.

    Online Ordering Insructions

    Self Managed - Payment Required when placing the order.

    Place order online

    Important: For the first order please provide Participants Name and NDIS Number in the "Order Notes" field at checkout. Or reply to the "order confirmation" email. 

    We will email you a PAID Tax invoice suitable for NDIS reimbursements and dispatch your order within 1 business day. 

    Plan Managed

    Place Order online

    Important: For the first order please provide Participants Name, NDIS Number and the Financial Plan Manager company name or email (who pays your invoices) in the "order notes" field at checkout. You can also reply to the order confirmation email with the NDIS details. 

    Note: You can't use Express Checkout such as PayPal, ApplePay, Google Pay or Shop as the NDIS funding payment option will not show using a  express checkout method. 

    To checkout  using the NDIS Funding Payment Method, you must click on the purple checkout button, enter email and shipping address details or login then you will see the NDIS Funding payment option at the bottom of the page.

    Note: Please put your email not your Plan Managers Email in the "Email Field" at checkout as this is used for us to contact you about your order and for shipping updates.

    We will invoice your plan manager company directly within 2 business days and dispatch the order as soon as payment is received (usually 5-10 business days depending on your plan manager's invoice payment terms).

    NDIA Agency Managed or PACE Managed

    If you are PACE Managed, for faster order payments, please add The Nappy Shop Australia Pty Ltd as an endorsed MyProvider. Our organisation ID is: 4050047452 and our ABN is: 60105476668.

    Place order online

    Important: For the first order please provide Participant Name, DOB, NDIS Number, and whether your plan is NDIA Agency Managed or PACE Managed in the "order notes" field at checkout. Or reply to the "order confirmation" email. 

    Note: You can't use Express Checkout such as PayPal, ApplePay, Google Pay or Shop as the NDIS funding payment option will not show using a  express checkout method. 

    To checkout  using the NDIS Funding Payment Method, you must click on the purple checkout button, enter email and shipping address details or login then you will see the NDIS Funding payment option at the bottom of the page.

    Note: Please put your email not your Plan Managers Email in the "Email Field" at checkout as this is used for us to contact you about your order and for shipping updates.

    We will create a service booking and payment request directly through NDIS Portal within 2 business days and dispatch as soon as payment is received usually the next business day.

    How do I get a Quote for NDIS reviews etc.?

    You will need to put through an online order and put "NDIS Quote" in the "Order Notes" field then select NDIS funding at checkout. You will receive an unpaid invoice within 2 business days which you can use as a quote. Quote orders will be cancelled in our system if payment is not received within 7 days. 

    Feedback or Complaints 

    Feedback and complaints serve an important role in our business as they help us to immediately improve or identify opportunities to improve our products and services. If you wish to provide feedback or make a complaint you may complete our feedback form.